7-day money-back guarantee
Refund Policy
Last updated:
Our refund promise
We offer a 7-day money-back guarantee on ALL Web Hosting plans - whether you choose monthly, quarterly, semi-annual, or annual billing. If you're not satisfied within the first 7 days, we'll refund your hosting fees in full.
1. What's Covered Under 7-Day Refund
The 7-day money-back guarantee applies to ALL Web Hosting plans regardless of the billing cycle:
Covered (7-day refund)
- All Web Hosting Plans
- Monthly billing plans
- Quarterly billing plans
- Semi-Annual billing plans
- Annual billing plans
- Any other Web Hosting plan duration
Not covered
- Reseller Hosting
- VPS Servers
- SSL Certificates
- Domain Registrations
- Domain Renewals
- Any other services or add-ons
These services are non-refundable
2. Illegal Activity & Terms of Service Violation
No refund - immediate termination
If your account is found engaging in illegal activities, spamming, phishing, malware distribution, or any violation of our Terms of Service:
- Your account will be immediately suspended or terminated
- NO REFUND will be provided
- Service will be terminated without prior notice
- You may be reported to relevant authorities if illegal activity is confirmed
3. How to Request a Refund
- 1Log into: client.zonetichosting.com
- 2Go to "Services" → "My Services"
- 3Select the hosting service you want to cancel
- 4Click "Request Cancellation"
- 5Select "Immediate Cancellation"
- 6Check "Request Refund" (if within 7 days)
- 7Submit your request
Refund requests are typically processed within 5-10 business days.
4. Refund Processing & Timeline
5. Chargebacks & Payment Disputes
Important: Initiating a chargeback or payment dispute without contacting our support team first will result in:
- Immediate account suspension
- A penalty fee of ₹500
- All chargeback fees charged to us will be passed on to you
- Your account will remain suspended until the dispute is resolved
6. Important Notes
- Once a refund is approved and processed, your hosting account and all data will be permanently terminated
- Please ensure you have taken local backups of all your data before requesting a refund
- Refunds are processed to the original payment method used at the time of purchase
- One refund per customer - if you've received a refund before, subsequent purchases are not eligible
- All refunds are processed in Indian Rupees (INR)
- Any payment gateway fees or currency conversion charges are non-refundable
7. Need Help?
Support ticket
client.zonetichosting.com/submitticket.phpLive chat
Available 24/7 on our website
Still have a question?
Not sure if your plan is covered or how to request a refund? Our team is happy to help.
Contact our team